Frequently asked questions
How soon should I book/make a deposit?
Can you hold my wedding date without a deposit?
Unfortunately, No. Sweetbride is unable to hold your wedding date without a 20% deposit. Once we have received your deposit, we will book you in.
What payment methods are available?
Sweetbride offers a range of payment options:
- Direct debit
- Bank transfer
- Credit Cards
Bankcard, Visa and MasterCard. Credit Cards will attract a 2.5% surcharge
Can I change my order once my deposit has been made?
How long does it take to set up the venue?
Depending on the order/services hired, size of the venue and decoration requirements, the set up time may vary. It may take between one to two (1 – 2) hours for venue set up. Regardless of the service, you can be confident that Sweetbride will have the job done and of a high standard.
When do the hire items need to be returned?
All items must be returned in acceptable condition to Sweetbride within four (4) business days from wedding/event date. Fees will apply to any late returns. Any damage to and/or loss of hire items will incur a charge (loss of bond and replacement costs if applicable).